Privacy policy

This Privacy Policy governs the manner in which Churnly Technologies Ltd collects, uses, maintains and discloses information collected from customers of the Churnly platform. This Privacy Policy applies to all products and services offered by Churnly Technologies Ltd

Personal identifiable information

We collect personal identifiable information from customers only for the purposes of granting access to, and delivering, the Churnly service to our customers. These include, but not limited to, web analytics when users visit our website, subscriptions to our newsletter, fill out a form (requesting contact with us, signing up to our waiting list or a demonstration of our product), and in connection with other activities, services, features or resources we make available, including getting you access to our service. Customers may be asked for, as appropriate, name, email address, mailing address, phone number and payment details. We will collect personal identification information from customers only if they voluntarily submit such information to us.

Non-personal identification information

We may collect non-personal identifiable information about users whenever they interact with our Site. Non-personal identifiable information may include the browser name, the type of computer and technical information about the Users means of connection to our Site, such as the operating system and the Internet service provider and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance the User experience. A User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. A User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Churnly Technologies may collect and use customer personal information for the following purposes only:

  • To improve our customer service
  • To help us respond to your customer service requests and support needs more efficiently
  • To send periodic emails such as updates to our service and new features
  • We may use the email address to send customers information and updates pertaining to their order. It may also be used to respond to customer inquiries, questions, and/or other requests. If customers decide to opt-in to our mailing list, they will receive emails that may include company news, and newsletters. If at any time the customer would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Churnly is hosted on the Microsoft® Azure™ Cloud hosted services platform. Some of the security measures Azure takes to protect your data are;

  • A secure, SAS70-certified Tier 4 data center
  • Firewalls
  • Intrusion detection
  • SSL and application security
  • 24/7 security monitoring
  • Third-party certifications for security practices

Sharing your personal information

We will never, ever sell, trade, share or rent customers personal identifiable information to others.

Changes to this privacy policy

Churnly Technologies has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage customers to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site and the Churnly service, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site or Service. Your continued use of the Site and/or Service following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this Churnly, or your dealings with us, please contact us via email

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